![]() You can find them by going to NoteBurner Spotify Music Converter, click Menu (on the upper right) > Open Log File. Which Windows OS are you using? 32 bits or 64 bits?.We would submit your feedback to our developer and inform you if the solution is available. Notice: If the issue is still unresolved, please contact us at: and try to provide us with the following information for further analysis. Tips: If you were manually launching Spotify App, please re-launch NoteBurner program for a try. There should be a folder " username-user" - enter the folder. Navigate to "%appdata% \Spotify\Users\" in your file browser. Or try to clear or delete your local-files cache in Spotify. After that, please download the latest version of Spotify. Please fully uninstall and re-install Spotify for a try. If you have the file on your computer.", you can try the following steps to fix it: If you are unable to play the Spotify music and recieve the message "This song is not available. If there is no problem for your output audio device, please check whether your original songs can be played on Spotify or not. Solution 2: Make Sure Your Song is Available on Spotify If you're still running into the same issue, please make sure an usable audio output (such as headphone, stereos.) is connected to your computer. If your computer wasn't connected to any audio output device, you can't play music on Spotify and NoteBurner won't convert the unplayable Spotify music successfully, and pops out "Failed 1002" code when converting. Some Windows computers must connect to an output device in order to play music on Spotify. By now, Sidify is the first brand among its competitors announcing support for converting music to ALAC format. This is a very exciting moment, as it’s a long-expected feature requested by an increasing number of Sidify users. ![]() Solution 1: Make Sure the Audio Output Device's Connection is OK On December 2nd, 2021, Sidify released updates for all its programs to support the ALAC lossless format.
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